Work Experience

Cruise

Driverless Support Specialist | 2023

  • Tested, deployed, and validated autonomous fleet software updates to ensure optimal performance and safety.
  • Collected and verified operation area map data for vehicle software builds and features, enhancing navigation accuracy.
  • Ensured the quality of features in the development pipeline through comprehensive automated and manual testing using tools such as Selenium.
  • Collaborated with development teams to identify and resolve software issues, significantly improving overall system reliability.
  • Provided technical support to operational teams, troubleshooting software and hardware issues to maintain smooth fleet operations.
  • Developed and maintained detailed documentation for software testing procedures and results, ensuring consistent and repeatable processes.

Confidential Tech Company

Quality Assurance Analyst | 2019 — Present

  • Ensured the quality and reliability of features in the development pipeline through both automated and manual testing.
  • Collaborated with hardware and software teams to develop comprehensive test plans and test cases, executing use case scenario-based testing on devices.
  • Developed and enhanced test scripts, ensuring thorough and effective testing processes.
  • Identified, isolated, documented, regressed, and tracked bugs to resolution, ensuring a seamless user experience and high product quality.
  • Supported data collection projects in various locations, overseeing the setup and verification of all system components, troubleshooting during setup and live sessions, and ensuring data integrity and timely upload.
  • Provided technical support to the field operations or trials team, leveraging expertise in wireless and networking technologies, mobile devices, and quality assurance practices.
  • Gained in-depth knowledge of features and detailed functional requirements to effectively execute assigned tests.
  • Adapted to flexible working hours and dates based on project needs to ensure timely completion and support.
  • Conducted interviews for potential quality assurance team members, contributing to team growth and skill diversification.
  • Led test efforts for several key features, ensuring their quality and accuracy before release.

Confidential Tech Company

IT Support Technician | 2016 — 2018

  • Provided IT support for multiple sites, ensuring seamless technology operations.
  • Successfully launched the IT infrastructure of new facilities, ensuring robust and efficient operations.
  • Maintained and troubleshooted IT infrastructure components, including printers, access points, security monitoring systems, LAN, wireless networks, Linux, and Windows applications.
  • Enforced security policies, maintained enterprise equipment, managed inventory, handled RMA equipment, and oversaw procurement processes to ensure smooth and secure IT operations.

Apple

Front-End Developer | 2012 — 2013

  • Developed and shipped new features on Apple.com, contributing to major product launches like the iPad, iPhone, and MacBook Pro.
  • Managed updates for iTunes, QuickTime, FCP, and Safari releases in over 110 countries.
  • Coordinated a team of 8 developers, ensuring timely project completion with design and release management teams.
  • Maintained multiple content management systems, retail sites, social media outlets, and online forms.

Friend Finder Inc.

Front-End Developer | 2010 — 2012

  • Developed and maintained affiliate programs, banner ads, internal web apps, and marketing sites.
  • Collaborated closely with the design team to implement and refine user interfaces, ensuring a seamless and engaging user experience.
  • Optimized web applications for maximum speed and scalability, improving performance and user satisfaction.
  • Implemented responsive design techniques to ensure compatibility across various devices and screen sizes.
  • Utilized modern JavaScript frameworks and libraries to enhance the functionality and interactivity of web applications.
  • Participated in code reviews and provided constructive feedback to peers, fostering a culture of continuous improvement and knowledge sharing.
  • Worked on cross-functional teams to deliver high-quality projects on time and within budget.

Belay Development

Project Manager | 2006 — 2009

  • Managed all aspects of production including project management, client support, data center operations, and vendor negotiations.
  • Consolidated client hardware to reduce operational costs and enhance disaster recovery solutions.

Freelance

Project Manager & Front-End Developer | 2014 — Present

  • Managed web development, e-commerce, and marketing projects, creating client websites and providing comprehensive training and support.
  • Clients include: bluecanoe.com, whitesierra.com, sizzler.com, videoandaudiocenter.com, medley.com, iconshoes.com, friendfinder.com, and tz.one.un.org.

Education

DeVry University

  • Bachelor of Science degree in Computer Information Systems
  • Member of Epsilon Delta Pi Honors Society
  • Dean’s List

University of California, Riverside

  • Systems Engineering Management

Professional Skillset

  • HTML, HTML5, JavaScript, CSS2, CSS3, jQuery, SEO, Cross Browser Compatibility, Content Management Systems, Active Directory, Apple iOS, Linux, Android, OS X, VMWare, SCCM, Microsoft Exchange, Hardware, PBX/Asterisk telephone system support, Apple Hardware, Server Hardware Deployment, Project Management, Enterprise Procurement, Disaster Recovery Planning, Digital Asset Management, MS SQL, Perl, ASP, PHP, Cisco IOS.

Volunteer Experience

  • Volunteered 100+ hours at organizations like Heal the Bay, Hands on Bay Area, KEEN San Francisco, American Red Cross, and more.