Work Experience
Cruise
Driverless Support Specialist | 2023
- Tested, deployed, and validated autonomous fleet software updates to ensure optimal performance and safety.
- Collected and verified operation area map data for vehicle software builds and features, enhancing navigation accuracy.
- Ensured the quality of features in the development pipeline through comprehensive automated and manual testing using tools such as Selenium.
- Collaborated with development teams to identify and resolve software issues, significantly improving overall system reliability.
- Provided technical support to operational teams, troubleshooting software and hardware issues to maintain smooth fleet operations.
- Developed and maintained detailed documentation for software testing procedures and results, ensuring consistent and repeatable processes.
Confidential Tech Company
Quality Assurance Analyst | 2019 — Present
- Ensured the quality and reliability of features in the development pipeline through both automated and manual testing.
- Collaborated with hardware and software teams to develop comprehensive test plans and test cases, executing use case scenario-based testing on devices.
- Developed and enhanced test scripts, ensuring thorough and effective testing processes.
- Identified, isolated, documented, regressed, and tracked bugs to resolution, ensuring a seamless user experience and high product quality.
- Supported data collection projects in various locations, overseeing the setup and verification of all system components, troubleshooting during setup and live sessions, and ensuring data integrity and timely upload.
- Provided technical support to the field operations or trials team, leveraging expertise in wireless and networking technologies, mobile devices, and quality assurance practices.
- Gained in-depth knowledge of features and detailed functional requirements to effectively execute assigned tests.
- Adapted to flexible working hours and dates based on project needs to ensure timely completion and support.
- Conducted interviews for potential quality assurance team members, contributing to team growth and skill diversification.
- Led test efforts for several key features, ensuring their quality and accuracy before release.
Confidential Tech Company
IT Support Technician | 2016 — 2018
- Provided IT support for multiple sites, ensuring seamless technology operations.
- Successfully launched the IT infrastructure of new facilities, ensuring robust and efficient operations.
- Maintained and troubleshooted IT infrastructure components, including printers, access points, security monitoring systems, LAN, wireless networks, Linux, and Windows applications.
- Enforced security policies, maintained enterprise equipment, managed inventory, handled RMA equipment, and oversaw procurement processes to ensure smooth and secure IT operations.
Apple
Front-End Developer | 2012 — 2013
- Developed and shipped new features on Apple.com, contributing to major product launches like the iPad, iPhone, and MacBook Pro.
- Managed updates for iTunes, QuickTime, FCP, and Safari releases in over 110 countries.
- Coordinated a team of 8 developers, ensuring timely project completion with design and release management teams.
- Maintained multiple content management systems, retail sites, social media outlets, and online forms.
Friend Finder Inc.
Front-End Developer | 2010 — 2012
- Developed and maintained affiliate programs, banner ads, internal web apps, and marketing sites.
- Collaborated closely with the design team to implement and refine user interfaces, ensuring a seamless and engaging user experience.
- Optimized web applications for maximum speed and scalability, improving performance and user satisfaction.
- Implemented responsive design techniques to ensure compatibility across various devices and screen sizes.
- Utilized modern JavaScript frameworks and libraries to enhance the functionality and interactivity of web applications.
- Participated in code reviews and provided constructive feedback to peers, fostering a culture of continuous improvement and knowledge sharing.
- Worked on cross-functional teams to deliver high-quality projects on time and within budget.
Belay Development
Project Manager | 2006 — 2009
- Managed all aspects of production including project management, client support, data center operations, and vendor negotiations.
- Consolidated client hardware to reduce operational costs and enhance disaster recovery solutions.
Freelance
Project Manager & Front-End Developer | 2014 — Present
- Managed web development, e-commerce, and marketing projects, creating client websites and providing comprehensive training and support.
- Clients include: bluecanoe.com, whitesierra.com, sizzler.com, videoandaudiocenter.com, medley.com, iconshoes.com, friendfinder.com, and tz.one.un.org.
Education
DeVry University
- Bachelor of Science degree in Computer Information Systems
- Member of Epsilon Delta Pi Honors Society
- Dean’s List
University of California, Riverside
- Systems Engineering Management
Professional Skillset
- HTML, HTML5, JavaScript, CSS2, CSS3, jQuery, SEO, Cross Browser Compatibility, Content Management Systems, Active Directory, Apple iOS, Linux, Android, OS X, VMWare, SCCM, Microsoft Exchange, Hardware, PBX/Asterisk telephone system support, Apple Hardware, Server Hardware Deployment, Project Management, Enterprise Procurement, Disaster Recovery Planning, Digital Asset Management, MS SQL, Perl, ASP, PHP, Cisco IOS.
Volunteer Experience
- Volunteered 100+ hours at organizations like Heal the Bay, Hands on Bay Area, KEEN San Francisco, American Red Cross, and more.